Data Analyst | Grade D | Customer Service | Barnwood | Edinburgh | Birmingham | Sunderland | Swanse

IT STARTS HERE 

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. 

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. 

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. 

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. 

The Customer Data team are responsible for maintaining the integrity, quality and governance of customer data across the Bank. As custodians of core customer data, the team manage the controls, processes and reporting that ensure data remains accurate, trusted and compliant as it flows between internal and external systems. 

THE DIFFERENCE YOU MAKE 

Customer data is increasingly critical to how we understand customer journeys, identify opportunities for improvement and deliver better outcomes for both customers and the Bank. We're looking for a naturally curious and analytical individual who enjoys problem solving, has a keen eye for detail, and can confidently work with stakeholders to drive improvements in data quality and controls. 

We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. As a Data Analyst, you'll play an important role in helping the Bank understand, monitor and improve customer data quality by: 

• Monitoring and analysing customer data quality, producing reporting and insights to identify trends, issues and opportunities for improvement. 

• Investigating data quality exceptions and working with stakeholders to implement effective and sustainable solutions. 

• Supporting the development, implementation and monitoring of controls that ensure customer data remains accurate, consistent and trusted across systems. 

• Producing dashboards, management information and control reporting to support decision-making and regulatory compliance. 

• Supporting process improvements and automation initiatives that enhance efficiency, control effectiveness and customer outcomes. 

• Managing customer data change requests, ensuring appropriate governance, audit trails and system updates are maintained. 

• Adhering to data governance standards and supporting compliance with regulatory requirements including GDPR and FSCS. 

WHAT YOU’LL BRING 

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. 

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and deliver actionable insights. 

• Excellent attention to detail and organisational skills, with the ability to manage priorities and maintain high standards of accuracy. 

• Strong communication and stakeholder management skills, with the ability to build effective working relationships across the business. 

• A proactive, self-motivated approach, taking ownership of tasks and driving continuous improvement. 

• Experience working with data, reporting or controls; SQL and/or Teradata knowledge would be advantageous but is not essential 

WE VALUE YOUR IMPACT 

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. 
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. 

WHAT TO DO NEXT 

If this sounds like a role you are interested in, then please apply. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]