Data and Complaints Officer - GrG

Data &
Complaints Officer - Grade G

Role
purpose

The Council is
focused on delivering the best possible outcomes for its
communities. To do this the Council needs employees who
thrive in an agile and networked organisation and who can
support continuous improvement within a constructive
organisational culture.

The role
reports directly to the Housing Register and Rehousing
Manager, responsible for



the
collation of data and statistics required by Accommodation
Services and respond to



complaints
from households in temporary accommodation and other
stakeholders


(members,
Councillors, etc..)To lead on Freedom of Information enquiries
and responses to


data
requests from other relevant parties, as appropriate. To
collate and run reports for the



Accommodation
Services using appropriate ICT data software.

Performance

● Works with manager
and colleagues to define outcomes, set targets and monitor
performance, within a culture of continual improvement

● Supports
operational plans to ensure that the resources within the
teams are used to best effect and impact

Customers and
Partners

● Builds strong
internal and external working partnerships to enable the service
to be delivered in an outcome -focused and efficient way

● Supports Kingston’s
commitment to community cohesion and valuing diversity and
social inclusion

Digital/New Ways of
Working

● Uses new
technologies, particularly Google, to adopt modern, agile
working practices, improve customer service and eliminating
paper -based processes wherever possible.

Delivery

● To respond to
complaints from members of the public and households in
temporary accommodation within agreed corporate
deadlines.

● To assist the
Accommodation Services team managers and colleagues in
responding to complaints from Members, Councillors, advocates
and other authorised third parties.

● To provide data and
statistics for Accommodation Services, this will include (but
not limited to) weekly, monthly, quarterly and annual
reports.

● To employ data
analysis techniques to present data reports when required. ● To
lead on requests under the Freedom of Information Act and other
relevant legislation when required.

● To run and provide
reports for the Accommodation Service when requested ● To be the
point of contact for all data related enquiries for
Accommodation Services

● To participate in
project work as and when required.

Equality and
Diversity

● Embeds equity,
equality, fairness and diversity into all aspects of team
working and service delivery

● Demonstrate agility
and adaptability in mindset and ways of working ● Work
successfully with key stakeholders within and outside of the
Council ● Demonstrate commitment to own personal and
professional development to meet the changing demands of the
role

● Demonstrate
innovation and creativity

● Actively
engage in positive cross organisational communications and
team working


●
Communicate clearly, confidently and appropriately with
colleagues using the best



methods of
communication for the task.

●

S

upportive of trying
new ideas, with the courage to change direction.

●

T

ransparent and
connected in all that we think, say and do.

●

A

ppreciative of each
other, recognising and celebrating success.

●

R

espectful of
difference and valuing diversity.