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Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Overview
The Data Centre IT Support Manager oversees day-to-day technical support operations within the data centre. This role is responsible for managing the ticket queue, assigning work to on-site technicians, and ensuring the timely resolution of IT and infrastructure-related issues while maintaining agreed service levels and operational stability.
Key Responsibilities
Manage and prioritise the data centre ticket queue, ensuring SLA compliance
Assign and coordinate work for data centre technicians based on urgency and skill set
Oversee hands-on support activities, including rack-and-stack, server hardware support, cabling, and remote hands tasks
Coordinate with facilities teams on power, cooling, and other mechanical or electrical issues
Act as the on-site point of coordination during incidents and outages
Ensure adherence to operational procedures, safety standards, and change management processes
Maintain accurate ticket records, documentation, and basic operational reporting
Qualifications
Experience working in a data centre or mission-critical IT environment
Previous experience leading or coordinating technical support teams
Familiarity with server, rack, and network hardware
Experience using ticketing systems (e.g. ServiceNow, Jira)
Strong organisational, prioritisation, and communication skills
Working Conditions
On-site role within a data centre environment
May require after-hours or on-call support
What we offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
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