Data & Insight Manager

Data and Insight Manager
Salary part-time Permanent, 21 hours per week starting from £27,736 pa
Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!
Closing date: 27th June 2024
About the Role
At VWFS we are seeking a part-time

Data and Insight Manage r to join our Marketing and Customer Experience team. Reporting to the General Manager of Customer Communications, this is a pivotal role in leading data analysis and insight activities that drive our commercial decisions, customer needs, and marketing strategies.
Who We're Looking For:
You will have proven data analysis experience and enjoy getting into the detail by sharing your knowledge to ensure our customers have a great experience.
This isn't just a job; it is a chance to add value, develop your skills and enjoy being part of a fast-paced team.
Your Impactful Contributions:
Develop and deliver the VWFS csutomer Data Strategy to influence sales and income results.
Supervise company-wide marketing and customer renewal activities to meet core objectives.
Collaborate with VWG and key data business partners to create a single view of the customer and develop customer value metrics.
Maximize efficiencies by automating data processing and report generation.
Ensure data integrity and security through robust processes.
Partner with the wider business to influence product development and campaign design.
Define strategic reports to provide insights for planning and decision-making.
Drive innovation through internal analysis and market research, focusing on emerging technology.
Manage 3rd party Business and IT/Digital Development Managers for commercial marketing activities.
Champion the customer experience across all journeys.
Design customer-centric propositions aligned with VWFS & VWG objectives.
Validate sales development strategies through insightful analysis.
Oversee relationships with data insight and marketing research suppliers.
Skills and Experience
Strong understanding of key operational compliance aspects (e.g., TCF, FCA/Regulatory compliance, Consumer Duty)
Creativity and a desire to innovate in marketing.
Strong understanding of customer and market dynamics.
Excellent organisational skills and ability to manage multiple tasks.
Strong relationship-building skills
Solid communication skills and building effective presentations at all levels, including Board level
Life at VWFS:
We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

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