Day and Night Hotel Team Member

Our mission at IBIS London Shepherd's Bush is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London Shepherd's Bush you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Day rate: £13.88 per hour
• Night rate: £14.44 per hour
• Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Day and Night Hotel Team Member, please click ‘apply’ now! We’d love to hear from you!

As a Day and Night Team Member, you will be required to work independently and oversee the hotel operations, including checking guests in and out, and addressing any guest needs that might arise. It is a varied role- you might have to prepare some drinks, make a pizza, assist the breakfast service, make new reservations, answer the phone, cashiering, oversee security and health and safety, or even do some cleaning duties. Whatever it is you need to do, have fun and always put our guests first to ensure they have an exceptional stay.

• Experience in a similar role ideally within a Hotel environment
• Working with Opera Cloud or related systems is a plus
• Flexibility to work rotational shifts, including nights, weekends, and holidays is essential.
• A positive attitude and ability to work well within a team
• A commitment to delivering high levels of guest service
• A smart and professional appearance
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills and attention to detail.
• A proactive attitude and problem-solving skills.
• Basic knowledge of computer systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.