C

Day Concierge

icon building Company : Confidential
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Day Concierge

One of our clients is looking for an experienced concierge to join their team at a Luxury Residential Building based in Vauxhall.

About you:

  • Experienced in luxury settings - Residential or Hotel
  • 5 star customer service.
  • Excellent communication skills.
  • Proactive and can do attitude.

About the role:

Shift pattern: 4on 4off, 7am to 7pm

Salary: £30,240 per annum

Duties:

  • Welcoming residents and visitors into the building in a polite and friendly manner.
  • Provide a presence in the building and in the main reception area.
  • Dealing with all residents requests and complaints efficiently.
  • Taking inbound phone calls, redirecting, or taking messages as required.
  • Accurate parcel handling and recording.
  • Key management including signing out of key cards to contractors and ensuring their prompt return.
  • Maintaining a log book of current and past contractors and on-site visitors.
  • Internal and external patrols of the development
  • Deliver excellent customer service to all residents.
  • Greet all residents professionally and courteously.
  • Proactively anticipate resident's needs.
  • Aid and engage with all guests/residents and colleagues within the development.
  • Always act as an ambassador for the company.
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  • Verify all visitors, suppliers, and contractors.
  • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
  • Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  • Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
  • Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
  • Ensure the communal areas are always kept clean, tidy, and presentable.
  • Light cleaning duties to ensure the building is kept clean, tidy and presentable.
  • Report any incidents, problems, or complaints to the appropriate manager promptly.
  • Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
  • Complete the am/pm/overnight operational reports and handover and report any operational issues.
Original job Day Concierge posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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