Day Concierge

One of our clients is looking for an experienced concierge to join their team at a Luxury Residential Building based in Vauxhall.

About you:

• Experienced in luxury settings - Residential or Hotel
• 5 star customer service.
• Excellent communication skills.
• Proactive and can do attitude.

About the role:

Shift pattern: 4on 4off, 7am to 7pm

Salary: £30,240 per annum

Duties:

• Welcoming residents and visitors into the building in a polite and friendly manner.
• Provide a presence in the building and in the main reception area.
• Dealing with all residents requests and complaints efficiently.
• Taking inbound phone calls, redirecting, or taking messages as required.
• Accurate parcel handling and recording.
• Key management including signing out of key cards to contractors and ensuring their prompt return.
• Maintaining a log book of current and past contractors and on-site visitors.
• Internal and external patrols of the development
• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Light cleaning duties to ensure the building is kept clean, tidy and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.