Deal Desk Analyst (EMEA)

What is The Role

Deal Desk within Sales Finance provides strategic, cross-functional and comprehensive assistance to sales contracting and financial compliance, process improvements, and building scalable solutions that help our sales team and leadership make informed decisions, with a focus on streamlining global efforts across the business.

We are a distributed team with coverage across all GEOs and collaborate daily with most customer focused functions in the organization (ELT, SLT, Sales, Tech Sales, Product, Legal, Finance). We also play a significant role in structuring and approving all significant transactions within Elastic, thus helping to craft all future contracts that drive our revenue growth

What You Will Be Doing

• Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance


• Execute against and maintain EMEA geographic Deal Desk support framework


• Provide Deal Desk support for super-geo Manager


• Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal


• Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts


• Strong presence and communication with the Field.


• Ability to execute strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives


• Drive and execute decision reviews, approvals, and executing across competencies (quoting, legal, revenue, etc.)


• Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization


• Propose and execute initiatives as part of the long term strategy for the Deal Desk team and business


• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business


• Deal Management


• Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance


• Propose and incorporate custom terms and legal edits into order forms and contract documents


• Coordinate and manage cross-departmental approvals outside of standard systematic workflow


• Maintain and update repository of legal language templates for non-standard deals for specific offerings


• Understand and enforce revenue recognition policies across all deals


• Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests.


• Quote to Cash


• Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders


• Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings


• Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies


• General experience in building IT requirements and enhancements, and project management


• What You Bring


• Bachelor’s degree in Finance or related competency


• At least 5 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related


• MBA preferred


• Strong attention to detail while multitasking


• Strong communication skills


• Ability to work in a fast-paced, high-pressure environment


• High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce(CPQ a plus)


• Experience working in a SaaS or high-tech company is also a plus