Dealer Manager

Company : Confidential

Job Description - Dealer Manager

Dealer Manager - Oslo - Heavy Plant
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Dealer Manager to lead their aftersales service operations in Norway. This position plays a critical role in maintaining customer satisfaction and developing dealer service capabilities.

The requirements of the Dealer Manager will be:

Build and maintain dealer relationships
Coordinate warranty processes, claim approvals, and follow-up resolutions, overseeing where required
Provide technical support and guidance to dealers where required
Implementing and managing dealer processes
Train dealer service teams on diagnostics, repairs, and LiuGong systems
Work closely with the European Parts, Product Support, and Technical teams
Visit dealers and key accounts to assess service quality and provide hands-on support
Drive continuous improvement in customer satisfaction and service efficiency

The ideal candidate for Dealer Manager will be:

Minimum 5–7 years’ experience in aftersales or service management within the automotive, heavy machinery, or industrial equipment sectors
Strong analytical and problem-solving capabilities
Demonstrated commitment to delivering exceptional customer service
Proven ability to lead and motivate multi-disciplinary teams
Excellent organizational skills with the ability to manage multiple projects simultaneously
Strong understanding of vehicle systems, diagnostics, repair processes, and OEM service protocols
Bachelor’s degree in mechanical engineering, Automotive Technology, Business Administration, or a related field.
Willing to travel across Norway and Scandinavia frequently, including overnight stays, when necessary, to support dealer network and address aftersales issues on site.
Fluent in Norwegian and English, additional Scandinavian languages are advantageous

What’s on Offer:

NOK 652,489 – NOK 828,554, depending on experience
Performance-based annual bonus
Vehicle allowance
Laptop, phone, and tools provided
Full expense coverage for business travel
Health insurance and pension support (Norwegian social package)
Training opportunities and growth in a global business

Apply online or call 0121 726 6590 for a confidential discussion /
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.

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Dealer Manager

Job Description - Dealer Manager

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