Debt Administrator

Here at Ruby Energy, we have an exciting position available for a Aged & External Debt Administrator to join our dynamic team based within our offices in Thornton - Cleveleys.

Inter-departmental relationships are key to this role, and you will liaise with other teams as you work towards business objectives and driving the business forward.

No two days are the same in this fast paced but enjoyable work environment!

Experience within the sector would be preferable but not essential.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Benefits:

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On-site Canteen
• Local discounts / benefits.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

The Ruby Way

Ruby’s values are at the heart of everything we do:

Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.

Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding

Committed: We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

Investing in the Ruby Community

We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.

Main Responsibilities (but not limited to):

• Take incoming phone calls from FVT Agents
• Provide live information to external parties
• Input live data into multiple systems
• Review appointments pre and post visit and provide feedback to management
• Process energy contracts (Renewal & Acquisitions)
• Manage multiple inboxes & respond to queries from external partners
• Analyse data for both debt and energy accounts
• Escalate accounts to multiple internal departments
• Complete account reviews on aged debt accounts to establish next action
• Keep all customers records and account information up to date and within the company guidelines.
• Securely Export data to external parties
• Manage relationships between external parties & operate compliantly within clearly defined guidelines.
• Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues.
• Prepare legal paperwork for court action

Requirements to be considered:

• Previous experience in a debt recovery/collection preferred but not essential.
• Experience within the energy/ utilities sectors would be beneficial.
• Experience in collection call handling.
• Strong negotiation skills.
• Target driven and self-motivated to succeed.
• Patience, empathy and commitment to providing the best customer care and quality service.
• Excellent communication skills.
• Strong telephone manner.
• Working knowledge of Microsoft Excel is essential.

What you need to do now…

If you would love to join us as our new Debt Administrator, we encourage you to apply now!

Be part of our bright future and talk to Ruby today!