Debt Adviser and Caseworker

• Citizens Advice Ipswich
• Address: Tower House, 17 Tower St, Ipswich IP1 3BE
• Salary: £26,897 pro rata
• Hours: 20 – 30 hours a week 
• Contract: Permanent, office based
• Reference: 0878  

Due to increase in demand, Citizens Advice Ipswich are looking for an experienced Debt Adviser and Caseworker to join our busy Money Advice Team and contribute towards the MaPS delivery performance.

As a Debt Adviser and Caseworker working as part of our busy Money Advice team, you will support our diverse local client base to help people manage and deal with their debts.

You will interview clients to gather information about their household and financial situation, combining this with evidence from letters from creditors, bank statements and credit reports to produce an accurate financial statement/budget from which you’ll identify the options available to them, and find ways to increase their income or reduce their expenses.

Once a client has chosen how they would like to move forward, you will support and empower them to work towards achieving this by undertaking casework, acting on their behalf where appropriate, managing a caseload of clients and reviewing progress at regular intervals.

We’re looking for somebody who is organised and methodical in their approach and is self-motivated. The ability to work as part of a team is essential, experience of delivering debt advice is required, however a trainee would be considered. (Trainee salary rate would apply until accredited)

For more information

For an informal discussion about the role, or for any questions please contact Carl Morgan at [email protected]  

How to apply 

To apply, please request an application pack to: [email protected]  

Closing date:  1pm, 17 August 2026.

Interview date: week commencing 24 August 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.