Debt Management Team Leader - Energy

This is an opportunity where you can make a real difference, straight away.

You will lead, coach, develop and manage a team of Debt Management Executives in maximising our cash flow position by ensuring our level of debt is kept to a minimum and within the agreed KPIs.

You will ensure that all customer contact and any customer queries are dealt with in a professional and timely manner within the agreed debt management policy and procedures and within the customers contracted agreed SLA’s.  

How will I spend my time in this role?

• Adhere and ensure the team are working within the guidelines as set out in the Debt Policy, working with the Debt Manager to update as necessary.


• Manage a team of debt management executives to ensure that our debt targets are met whilst maintaining an excellent customer experience.


• Ensure the Debt Management Executives have a well-defined work load


• Support individual and team development through coaching, 1-2-1’s and feedback


• Ensure skills/knowledge within the team are managed in line with the Training Pathway through 1-2-1’s, coaching, side by side, classroom etc.


• Represent in all relevant internal & external Debt meeting


• Work closely with Customer Service Team Leaders, Sales Account Managers, Finance and the Billing team to ensure cash flow maximisation is achieved whilst maintaining our high level of Customer Service.


• Be an integral part of the team who lead on SmartestEnergy Business’s customer strategy ensuring that our customer service remains industry leading.

What skills/experience do I need to be successful?

•  Experience of working within a regulated environment in a similar role;

What sets us apart?

• 
  Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• 
  Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
  

• 
  Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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