Debt Recovery Agent

Performance-based salary progression | Hybrid working | No Bank Holiday working | Bonus scheme

If you’re looking for a role where your communication skills, resilience and ability to negotiate are genuinely recognised and rewarded, this Debt Recovery Agent opportunity offers the chance to build a long-term career within an established legal services business.

You’ll manage your own portfolio of customer accounts, speaking with customers about their financial circumstances and working with them to establish realistic repayment solutions. This is a role where empathy and commercial awareness go hand in hand, with a strong focus on treating customers fairly while achieving positive outcomes.

You’ll join a supportive team where you’ll have the autonomy to manage your own caseload, alongside structured salary progression, hybrid working and ongoing opportunities for development.

Package & Benefits for the Debt Recovery Agent:
£25,000 – £28,000 salary
Structured salary progression based on performance and length of service
Competitive bonus scheme
Hybrid working following initial training, with a mix of home and office working
25 days’ annual leave
No Bank Holiday working
Medicash healthcare plan
Free parking
Birthday lunches and regular company social events
Supportive working environment with opportunities for long-term career progressionAbout the CompanyYou’ll be joining a well-established legal services business specialising in debt recovery on behalf of leading financial services organisations.
The company is committed to treating customers fairly and achieving positive outcomes while maintaining high professional and regulatory standards. Employees are supported through training and development, with a clear focus on helping people build long-term careers within the business.

As a Debt Recovery Agent, you’ll take responsibility for managing a portfolio of customer accounts and working directly with customers to understand their circumstances and agree appropriate repayment solutions. You’ll need to balance excellent customer service with the ability to confidently negotiate and progress accounts, ensuring all activity is carried out in line with company policies and regulatory requirements.

Key Responsibilities for the Debt Recovery Agent:
Manage your own portfolio of customer accounts from initial contact through to resolution
Contact customers by telephone to understand their financial circumstances and discuss their accounts
Negotiate affordable repayment arrangements and settlement options in line with customer circumstances and regulatory requirements
Handle sensitive and sometimes challenging conversations with professionalism, empathy and confidence
Identify appropriate solutions while ensuring customers are treated fairly throughout the recovery process
Maintain accurate and comprehensive records of all customer interactions and account activity
Manage your caseload effectively to ensure accounts progress within required timescales
Work collaboratively with colleagues to achieve individual and team performance targets
Maintain high standards of customer service, compliance and quality across all customer interactionsExperience needed for the Debt Recovery Agent: 

Previous experience in contact centre customer service, collections, debt recovery or a similar customer-facing environment
Excellent communication and active listening skills, with the ability to build rapport quickly
Confidence negotiating solutions and handling challenging or sensitive conversations
Strong organisational skills and the ability to manage your own caseload effectively
A positive and resilient approach when dealing with difficult conversations
A genuine desire to help customers while achieving commercial and performance objectives
The ability to work towards individual and team KPIs
A professional and customer-focused approach with strong attention to detailInterested?If you’re an experienced Debt Recovery Agent, Collections Advisor, Collections Agent, Debt Collection Advisor or Customer Service Advisor looking for your next opportunity, we’d love to hear from you.
Click Apply and submit your most recent CV for consideration.

JL_FIN
Only candidates based in UK and eligible to work in UK are allowed