Debt Recovery Assistant

• Job Type: Full-time, perm.
• Location: Newcastle
• Salary: £25-27k depending on experience

My client is seeking a proactive and detail-oriented Debt Recovery Assistant to join their dynamic team. This role involves building and maintaining effective relationships, managing a diverse workload, and ensuring efficient cash collections. The successful candidate will work closely with Client Service Directors and various teams within the business to achieve optimal results.

• Build and maintain sustainable relationships with Client Service Directors and colleagues nationwide to achieve effective and efficient results in cash collections.
• Investigate and resolve queries, negotiate and agree on payment dates, and handle complex issues by consulting with senior team members.
• Liaise internally with various teams, from Operations to Legal, to ensure cohesive operations.
• Recognise early warning signs of distress in individuals or companies that may affect debt payment schedules.
• Consult with team members at all levels to agree on a consensual approach to reduce exposure and risk to the business.
• Make decisions regarding inactive customers to ensure recovery of monies owed and mitigate further losses.
• Escalate accounts for legal recovery, maintain awareness of these accounts throughout the process, and assist in legal proceedings if necessary.
• Manage and organise workload that falls outside of the chase timetable, maintaining a high standard of customer service.
• Perform administrative tasks involving a significant amount of digital paperwork and spreadsheets.
• Address queries promptly and support new team members, providing training on new tasks as needed.

• Strong communication skills, both verbal and written, with a proven ability to problem-solve in a dynamic environment.
• High standards of attention to detail and the ability to process high volumes.
• Experience working within an office environment and a similar industry is advantageous.
• Computer literacy, particularly in Microsoft applications such as Excel, Outlook, and Word.
• Experience with extensive administrative tasks and comfortable handling both incoming and outgoing calls.
• A background in credit control is beneficial.

To apply for the Debt Recovery Assistant position, please submit your CV now!