Debt Recovery Officer

Job Title: Debt Recovery Officer (2 posts)

Salary: £29,253 - £32,736 per annum

Grade: C

Permanent Contract (2 posts)

37 Hours per week

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.

Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.

The team are currently looking for a Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.

The ideal candidate will have:

• Confidence to be able to manage difficult conversations


• A knowledge debt collection processes


• A full knowledge and understanding of the Thurrock Fair Debt Policy


• Experience using negotiation skills


• Experience of communicating with members of the public.

Benefits of Working with Us 

At Thurrock Council, we value our employees and offer a comprehensive benefits package. In return for your time and commitment, we offer:

• Generous annual leave entitlement 


• Local Government Pension Scheme 


• Flexible and hybrid working opportunities (where applicable to the role) 


• Ongoing training and professional development 


• Employee assistance programme and wellbeing support 


• Staff discounts and local offers 


• A supportive and inclusive working environment 

DBS Check: At Basic level is required for this post

Important Dates 

Closing Date (Redeployment Only): 30th July 2026

Closing Date (Internal & External): 16th August 2026

Interview Date: To Be Confirmed

Additional Information 

To view the Job Profile and Person Specification, please follow the link below: 

Download Job Profile (PDF Document)