Delivering Excellence Support Officer

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The single corporate service is delivered across both organisation.  You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

NHS Band 5: Salary £32,073 - £39,043 per annum

Contract: Permanent

Hours Per Week: Full time 37.5

The Delivering Excellence Support Officer will provide project support and a comprehensive administration service to the Delivering Excellence Programme and the Director of Improvement and Improvement Team, to support the implementation of the Delivering Excellence framework (our quality management system). The role will support the efficient operations of the team, ensuring that a comprehensive and responsive administrative and project management service is in place.   

Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust has a vision that drives the ambition of the organisation: 

“Working together to deliver excellence in care for our patients and communities” 

Both Trusts are actively working towards the achievement of this vision through organisational improvement and change initiatives.  Central to this ambition is the ability to deliver that excellence through its day-to-day actions, functions, processes and behaviours.   

This approach, Delivering Excellence, seeks to embed a whole organisation operating model based on operational excellence, that provides a clear approach to the planning, delivery, control and continuous improvement of the quality of all our services.  Building on the improvements made so far this approach develops and embeds a mature approach to quality assurance that moves away from a compliance and inspection approach.  Developing beyond standalone quality improvement activities, this connects all staff, every day, to a shared vision for excellence in care.   

You will have proven experience in project support and comprehensive administration to senior roles and teams developed in a complex and dynamic environment. 

You will have a good standard of education, with 5 GCSE's or equivalent and high-level of computer literacy with a comprehensive experience of a range of Microsoft 365 applications.

Proven experience working in a busy office environment is essential, along with, confidently managing competing priorities, meeting tight deadlines, and working both independently and as part of a team. You will demonstrate strong attention to detail, particularly in maintaining accurate records, developing plans, managing diaries, and supporting meetings and training logistics.

The ambition for Delivering Excellence is that all staff are able to say: 

• I know what is expected of me and why 

• I know how I am doing and whether I’m delivering the standards expected 

• I am able to make improvements and am supported to problem solve 

This role supports the wider Delivering Excellence programme and the Improvement Team. 

For further details please refer to enclosed job description.

The Trust is very focussed on the personal development and wellbeing of its people and fostering a culture where everyone can bring their whole selves to work.

If you'd like to become part of our team, please upload your CV here and tell us in a cover statement how you think you meet the brief.

For further information, please contact Claire Fisher, Head of Continuous Improvement by emailing [email protected]

Essential

• 5 GCSEs including Maths and English or an equivalent good standard of education at similar level.
• European Computer Driving Licence or equivalent.  
• High level of computer literacy and knowledge of software packages. Experienced in using Windows based operating systems with knowledge of MS word processing, spreadsheets, databases and presentation software. How criteria will be assessed.
• Comprehensive experience of using internet systems and MS Office or equivalent.
• Knowledge and use of virtual meeting platforms e.g. Teams / Zoom etc.

Desirable

•  Two A levels or equivalent.

Experience

Essential

• Experience of working within an office environment – with teams on site and remotely.
• Working knowledge of MS packages eg Excel and manipulation of data.
• Confident in working within strict deadlines which may create conflicting priorities.
• Ability to work unsupervised and manage own deadlines.
• Able to evidence decision making carried out without direct instruction.

Skills and Knowledge

Essential

• Ability to organise both self and Director of Improvement.
• Ability to make administrative/procedural decisions and judgements.
• Competent at diary management for self and Director of Improvement.
• Track record of delivery to tight deadlines when working under pressure.
• Able to prioritise work to ensure all deadlines met and all customers receive a positive experience.
• Ability to communicate effectively, tactfully and sensitively in writing and orally.

Desirable

• Overall understanding of current health service sector issues.
• Knowledge of the organisational structure of the health service.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026