Delivery Management Officer (DMO)

Summary

Reporting Line: Delivery Management Officer Team Leader
Contract type: Permanent
Grade: 3B
Location: Wood Street, London

What to expect

The Delivery Management Officer (DMO) is a key role in the Transformation Portfolio Management Office team and reports to the Delivery Management Officer Team Leader, they are responsible for providing DMO services and assuring the project and programmes that sit in the a multi-workstream transformation portfolio. 

This Delivery Management Officer is accountable for providing the DMO services as defined in the DMO Services Catalogue to the projects and programmes within the Transformation Portfolio. The DMO is also responsible for actively identifying areas for improvement in the programme controls processes and procedures and for recommending changes to the DMO Team Leader as well as working with colleagues to implement any required changes.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 10% on target bonus opportunity


• Generous pension scheme with minimum 10% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

•    Proven experience of delivering PMO services to large and diverse portfolio of projects and programmes.
•    Proven experience of collaborating successfully with peers and senior managers. 
•    Substantial experience in establishing successful, cross-functional, stakeholder relationships. 
•    Experience of project management and delivery in Waterfall and Agile environments.
•    Proven experience of providing assurance of programme artefacts such a programme plans, RAIDO registers and progress reports.
•    Extensive experience of risk management, issue management and of opportunity exploitation.
•    Strong knowledge of the use and application of governance frameworks.
•    Experience of business case development and linking programme outcomes to business case benefits.
•    Strong understanding of scope control, Programme Change Control and baseline management.
•    Strong experience of programme planning and schedule management. 
•    Strong experience of identifying, capturing and managing programme risks, issues and opportunities. 
•    Demonstrable experience of providing programme assurance and upholding programme management standards.
•    Demonstrable experience of capturing Lessons Learnt and developing action and implementation plans.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.