Delivery Support Driver- Facilities

Job Purpose:

The Inventory Coordinator is an integral member of the parts function and the wider contract delivery team. They will support the effective and efficient sourcing, supply and return of parts and materials across the M&S portfolio. They will create a culture where they continually strive to improve and make it happen. Taking full responsibility for their region they will work closely with the wider regional account leads, AMM’s and operational delivery teams to continually review their needs and understand, develop, and implement activities to continually improve on the cyclical process of parts and materials requirements acting as One City.

The parts coordinator is responsible for ensuring that parts are used and accounted for, and that stock is maintained to the minimum based on importance and availability. Working with the Inventory Manager you will be responsible for implementing and delivering the parts strategy across your region in conjunction with the development of future strategies along with routine stock checks to appraise the stock held and its financial value.

You will take responsibility for ensuring that stock shortages or issues with supply are thoroughly investigated and work with the Inventory Manager, Suppliers, and wider account teams to remove the likelihood of future occurrences.

You will routinely monitor the trends and requirements of you region and regularly visit M&S stores to ensure that stock or materials are not being kept at site. You will take full responsibility for ensuring that stock, parts, and materials are held and controlled centrally.

You will support the Inventory Manager in developing and deploying systems and applications to catalogue and record stock and its movements along with building local supplier relations to support 3rd party parts requirements. As part of your initial responsibility will be the identification of stock from M&S store locations and return it to the centralised location/s and in doing so, will take the lead on identifying stock as worthy of return / reuse, disposal or potential buy-back from suppliers looking to minimises the environmental impact of the whole process.

You will liaise and work with localised City teams to undertake the initial tranche of useful parts removals from sites back to the centralised storage locations and agreeing the best means of return, either directly by you or a third party organisation.

You will cover a region effective from Manchester the South Coast for M&S Store locations.

Key Accountabilities:

Safety

* Develop and promote a positive and proactive culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents.

* Maintain safe and compliant means of storage for parts.

* Ensure that all activity complies with both City and M&S health and safety policies and processes.

* Responsible for undertaking and ensuring that regular health and safety audits and inspections are conducted each month across the facility, team and in line with agreed targets.

* Collaborate and engage with the contract customer base and various City functions on matters of Health, Safety, Quality and Environment. Develop methodologies to limit the environmental impact of the activities of City and its supply chain in the delivery of the service.

* Maintain vehicles and driving standards to the highest.

People

* Develop and promote an effective team culture, aligned to the City and client’s values.

* Actively participate and encourage participation in wider teams, initiatives and events.

* Proactively lead your region of indirect customers (City & M&S) regarding parts.

Service

* Ensure the highest level of parts availability and return to aid the contract delivery teams across the UK.

* Undertake quarterly stock takes to appraise the quantity and value of stock being held.

* Identify trends and volumes that drive parts requirements, stock accordingly and identify and implement opportunities to limit inventory held or required (standardisation or universal parts).

* Provide monthly statistics in a report format that outlines parts required, parts provided (St Helens and suppliers), time scale to supply, and the average parts waiting time as a minimum.

* Instigate processes and procedures to reduce the selection of incorrect parts by City Engineers along with the prompt and efficient process of parts delivery and return.

* Support the develop systems to catalogue parts to enable the St Helens facility to be the first point of supply.

* Identify opportunities to widen the scope and service offering beyond that of parts inclusive of but not limited to, parts recycling, buy back of slow moving or excessive stock, use of the repair centre.

* Ensure that stock (legacy and new) is returned from all field & customer locations and prevent the stockpiling of parts through appropriate tracking, use, reuse of parts.

Other

* Environmentally reuse, reduce, or recycle parts and packaging accordingly. Limiting the impact on the environment and financial cost to City.

* Engage the wider operational teams to better understand parts requirements and situations where stock / parts availability has failed.

* Engage the customer / specifier / installers of new equipment to identify critical spares and agree stock holding requirements.

* Engage with local suppliers to maintain positive and collaborative relations to support 3rd party stock opportunities.

Financial Responsibilities:

The parts coordinator will ne an integral part of managing stock levels to a minimum and to identification of slow moving / high volume stock that may have the potential to be bought back by suppliers. Indirectly, the parts coordinator will ensure that all processes and procedures are undertaken to appraise the current stock holding and its value. You will look for opportunities to reduce the commercial impact and exposure to City and then M&S. You will play a pivotal part in ensuring the financial viability of the parts service.

Knowledge, Skills and Abilities:

Full, clean driving license.

Current or prior experience of engineering in an FM field preferably retail.

Knowledge of stock control, parts management, and inventory.

Knowledge or experience of stock control or inventory management systems.

IT literate and knowledge of the Microsoft Suite of applications / packages.

Previous experience of leading and managing remote teams within a fast-moving customer service environment (e.g. retail / hospitality) is essential.

Experienced in supplier and client leadership management.

Strong personal leadership style.

Effective communicator at all levels whether written or oral.

Highly effective persuasion and influencing techniques.

Knowledge of the maintenance service within the FM industry is desirable.

Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential. Previous experience of using a CAFM system is desirable.

Excellent planning, organising, and prioritisation skills.

Experience in finance and commercial awareness