Delivery Value Manager

At Nationwide, our customers are at the heart of everything we do. However, sometimes issues and incidents occur that mean things do not go as expected for our customers. When this happens, the Customer Resolutions Team make sure our customers receive fair, timely and consistent outcomes. Leveraging a specialised cross-function capability, the Remediation Centre of Excellence (Rem CoE) respond to organisational-wide issues and incidents to plan, execute and manage robust programmatic frameworks to deliver tailored rectifications to any impacted customers to ensure the correct outcome. 

We currently have an opportunity for an experienced Delivery Value Manager to join the Nationwide Rem CoE PMO team. The successful candidate will play a pivotal role in the delivery of programmes, working closely with multiple teams and stakeholders. 

In this position, you will be evaluating programme progress, challenge and contribute to decision making and providing valuable insights to ensure projects are delivered on time and within scope, whilst maintaining compliance and alignment with Rem CoE objectives and remediation framework.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will provide end to end project management, support, insight and challenge to the Delivery Manager or Lead, ensuring the smooth and effective execution of the remediation project. Whilst also overseeing governance activities to maintain compliance and alignment with Rem CoE objectives and remediation framework.
 

About you

The minimum requirements for the role are:

• Proven experience in managing a project from inception to completion
• Subject matter knowledge and expertise of delivery management
• Strong negotiating, networking, and influencing skills
• Strong analytical skills: proficient in Excel and handling large data sets, ability to understand, analyse, and interpret data sets to make informed decisions and recommendations
• Ability to explain decisions confidently and clearly (both verbally and in writing) to multiple stakeholders across the business 
• An evidenced understanding of risk management, control standards and change management within a Delivery team
• Proven experience in following a governance framework
• A detailed level of knowledge of JIRA, Confluence (or equivalent) and PowerBI and a track record of leveraging these tools to your advantage

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Jen Ball, and the main recruitment contact is Jemma Ives.