Dental Practice Manager

Full-Time | Private Practice | Performance & People Leadership

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.

We are seeking a Practice Manager to lead one of our London practices - someone who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence.

This is a role for a leader who understands how to balance performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.

The Role

As Practice Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, and profitability.

You will:

• Lead, develop and inspire a multi-disciplinary team


• Set clear expectations and actively manage team performance


• Monitor and act on key KPIs including utilisation, conversion, and revenue


• Drive treatment plan uptake through strong TCO support and patient journey optimisation


• Oversee diary management to balance productivity and patient experience


• Ensure full compliance with regulatory standards, including CQC


• Manage cost control, stock, and budget oversight in line with business targets


• Take ownership of operational processes, identifying risks and driving improvements


• Handle patient feedback and complaints with professionalism and care


• Support local growth initiatives including marketing and community presence

You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.

What We’re Looking For

Experience & Background

• Minimum 3+ years’ management experience in a healthcare, dental, or multi-site environment


• Experience managing teams of 4+ direct reports


• Previous experience in a dental or private healthcare setting (preferred)


• Exposure to KPIs, performance management, and commercial targets


• Understanding of practice-level financials (P&L, cost control, revenue drivers)

Leadership & Capability

• Confident, credible leader who can motivate and challenge teams


• Strong understanding of different leadership styles and when to apply them


• Experience handling HR matters, performance issues, and team development


• Ability to translate business goals into clear actions for the team


• Organised, structured, and solutions-focused

Patient & Commercial Mindset

• Strong focus on delivering an exceptional patient experience


• Able to manage and resolve patient concerns effectively


• Commercially aware, with the ability to balance patient care and business performance


• Experience supporting treatment conversion and patient journey optimisation

Mindset & Values (CALM)

• Community – Builds strong, collaborative team environments


• Authenticity – Leads with honesty, fairness, and integrity


• Leadership – Takes ownership and sets clear standards


• Mindfulness – Remains composed, thoughtful, and solutions-focused under pressure

Why Join Zental

We are building a modern dental group where people, performance, and patient care are equally valued.

• Work alongside leading clinicians in a premium, fully digital environment


• Clear progression pathways and ongoing development opportunities


• GDC, Professional Indemnity & DBS covered


• Core CPD fully funded


• Employee Referral Scheme – up to £2,950


• Access to Zental Tailored Perks


• Modern, high-spec practices and systems


• Access to Zental Learning Portal

Salary is competitive and aligned to experience, with performance-based incentives.

Our Approach

At Zental, we believe great practices are built on clarity, consistency, and care.

We look for leaders who:

• Take ownership


• Act with integrity


• Lead with calm confidence


• Deliver results without compromising experience

If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.

Apply now to grow your career with Zental.