Department Manager - Stratford

OVERVIEW:

As a Department Manager at Gymshark, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

To be successful in your application you will be working in a leadership role in a fast fashion or fitness retail store and will be responsible for:

• Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for the team. 


• Support the day-to-day operations and strategic execution of the store. 


• Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ. 


• Assist in hiring, developing, and leading a diverse, world-class team. 


• Deliver in-the-moment coaching and feedback to your team.


• Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?


• Be a role model for brand experience, customer service, product knowledge, and operational best practices. 


• Hold key holder responsibilities, including opening and closing the store. 


• Deputize for the Assistant Store Manager in their absence. 


• Ensure the safety and well-being of people, customers, and assets, including stock and technology. 


• Support store management with projects and initiatives as needed. 

     WHAT YOU'LL NEED:

• Retail management – Experience of working in fast paced retail store managing a team on the shop floor.  


• Product Handling & Stock Management – Experience of inventory management, restocking shelves, and ensuring products are well-kept and properly displayed


• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 


• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 


• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience. 


• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 


• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 


• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.  


• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges. 


• Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.


• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.


• Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.  


• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.


• Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently. 


• Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]. 

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at acceptance stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdraw