Deposit Recovery Progressor

Deposit Recovery Progressor (Temp to Perm)

Location: Southend-on-Sea (Office-based)
Hours: Monday to Friday, 9:00am - 5:30pm (1 hour unpaid lunch)
Contract: Temp to Perm

About the Role

We are recruiting a Deposit Recovery Progressor to support the deposit recovery function within a busy relocation and property services environment. This role is ideal for someone who is organised, determined, and confident in negotiating with letting agents and landlords to achieve the best outcomes.

You will manage deposit recovery cases from start to finish, ensuring all administration, negotiations, and escalations are handled efficiently and in line with internal procedures and industry regulations.

Key Responsibilities

Liaise with letting agents, landlords, and relevant third parties to recover deposits paid on behalf of customers
Accurately input and maintain case data on internal systems to generate required documentation
Review deposit reports and support swift resolution of cases
Gather, check, and prepare all necessary evidence to meet deposit scheme and arbitration deadlines
Manage deposit cases from initiation through to final outcome, delivering excellent customer service throughout
Ensure all actions are completed in line with internal authorisation processes and industry requirements
Handle inbound telephone queries professionally, following company service standards
Support colleagues across the wider business as required

Skills & Experience

Strong written and verbal communication skills
Confident negotiator with a determined, solution‑focused approach
Highly organised with excellent attention to detail
Able to manage multiple cases and work to strict, time‑critical deadlines
Strong customer service focus with the ability to build trust and rapport
Property or lettings experience preferred
Experience using UK tenancy deposit schemes desirable
Proficient in Microsoft Word and Excel, including report usage
Self‑motivated with the ability to work independently

What's in It for You

Temp‑to‑perm opportunity within a stable and growing business
Exposure to high‑profile clients and a fast‑paced professional environment
Supportive team with opportunities to develop specialist property knowledge

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed