Depot Manager

Parcelhub is recruiting a Depot Manager to lead our Smethwick site, a relatively new depot operating around fifteen parcel collection routes daily.

This role involves managing and optimising a growing operation, supported by a dedicated team that includes a Shift Manager, Team Leader, and warehouse operatives.

As a Depot Manager, you will be fully accountable for the performance of our Birmingham operation while proactively seeking ways to improve costs, service, and operational efficiency.

You will ensure on-site resources, including third-party contractors, are managed, planned, and controlled efficiently to achieve agreed service levels.

This is an excellent opportunity for someone with a Supervisor courier background looking to step into management with a company that encourages innovation and an enjoyable work environment.

• Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset.
• Facilitate effective communication through daily and weekly meetings.
• Manage staff attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues.
• Assist HR Business Partners with people-related functions.
• Oversee recruitment and strategy in collaboration with the Recruitment Team.
• Provide guidance and support to frontline staff on process, stakeholder, and people management activities.
• Support the staff's professional development.

Process Management

• Ensure shifts are planned and resources allocated correctly to meet SLAs for processing.
• Maintain company security processes and safeguard company assets according to compliance standards.
• Identify process issues and propose solutions, documenting decisions and actions taken.

Cost Management

• Effectively manage and control the budget to achieve agreed service levels, including productivity, labour costs, overtime, and agency supply.
• Demonstrate a clear understanding of costs by product area.

Customer Focus

• Cultivate proactive relationships with existing and new clients.
• Build effective relationships with service providers and partners.
• Communicate with internal and external stakeholders to address operational issues impacting client needs.

Health and Safety

• Ensure compliance with ISO 45001 standards for Health and Safety.
• Maintain compliance with ISO 50001 for Energy Management Systems.
• Maintain a fleet of 12-15 3.5T vehicles, ensuring daily legal and operational readiness.

Mail Integrity and Security

• Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards.
• Implement security policies on-site in coordination with the Security Manager.

We welcome applications for this role from candidates with experience as a Depot Supervisor, Courier Supervisor, Manager, Transport Supervisor, Warehouse Manager and in leadership, health & safety, cost management, stakeholder management and MS Office. Apply for this Depot Manager role today!

• Company pension
• Free on-site parking
• Yearly bonus opportunities
• 23 days holiday per year, alongside the 8 statutory bank holidays
• Computer equipment applicable to your role
• Health cash plan
• Critical illness cover
• Life assurance scheme
• Career development opportunities
• Access to a well-established Employee Assistance Programme Provider

The working hours for this Depot Manager role are Monday to Friday, 11:00 to 19:30.

• Excellent verbal and written communication skills
• Able to interpret performance data to draw conclusions, identify opportunities for improvement, recommend solutions, identify talent, and develop staff
• Able to manage effectively and make clear and clinical decisions to achieve tasks
• Proficient with MS Office, including PowerPoint and Excel, for data analysis and presentation to influence business cases e.g. pivot tables, graphs, etc.
• Flexible and able to respond to the needs of the operation in terms of working hours and provide support away from the normal location of work on occasion
• Typically, we would estimate that it would take 3 years of experience within an FMCG or parcel/distribution environment to gain the knowledge and skills required for this role
• Valid driving licence

Parcelhub is part of the Whistl Group who are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

Whistl Group is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.