Deputy Hotel General Manager

Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manger, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.

Key Responsibilities

People Management

• Inspire and lead a team to deliver outstanding hospitality.
• Empower staff to anticipate and meet guest needs with autonomy.
• Conduct regular training and development to uphold first-class service levels.
• Maintain effective communication through regular meetings and briefings.

Product Management

• Ensure consistent delivery of high standards across all departments.
• Maintain a safe, clean, and inviting environment.
• Continuously seek ways to enhance the guest experience.
• Support company initiatives and uphold service excellence in all areas.

Process Management

• Oversee daily operations efficiently and effectively.
• Ensure compliance with health, safety, and HR procedures.
• Collaborate with the Executive Chef to optimise F&B operations.
• Stay informed of and communicate hotel updates and changes.

Profit Management

• Control operational costs and manage budgets proactively.
• Ensure accurate stock control and resource planning.
• Optimise staff rotas to meet wage percentage targets.
• Report and investigate any accounting discrepancies.

Skills and Qualifications

• Proven experience in hotel management or a similar leadership role.
• Strong commercial and financial acumen.
• Ability to train, develop, and retain a high-performing team.
• Excellent communication and interpersonal skills.
• Proficiency in IT systems and knowledge of Rezlynx is an advantage.
• Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).
• Outgoing personality with a passion for customer service.