Deputy Shared Services Manager

LOCATION: Cotswold Designer Outlet

SHIFT PATTERN: 5 days out of 7, 45 hours per week

SALARY: COMPETITIVE

ROLE OVERVIEW AND PURPOSE 

As the Deputy Shared Services Manager you will work closely with the Shared Services Manager to deliver the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury.  

• To assist in the delivery of the contract in line with company policies and procedures. 

• To assist in recruitment, induction training, developing and retraining of staff, to include customer service training. 

• Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. 

• Carry out daily checks to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times. 

• Assist in conducting return to work interviews and assist in any disciplinary hearings.  

• Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification. 

• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client. 

• Foster and maintain excellent relationships with all parties on site including occupiers. 

• Ensure we maintain a “one team” approach with the facilities management team. 

• Promote the ABM and Client brand at all times. 

• Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services. 

Person Specification: 

• Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals. 

• Computer skills, specifically in relation to using Outlook and Word. 

• Good time management and prioritisation skills. 

• Sound Leadership skills. 

• Good Communication skills. 

• Good Interpersonal skills. 

• Ability to show initiative and responsibility. 

• Security Qualified (SIA) and Knowledge of industry best practice. 

• Deal with customers internally and externally. 

• Be able to take responsibility. 

• Good working Knowledge of Cleaning & Support Service Industry. 

• Experience of Security Services is preferred but not essential. 

• High Level of Numeracy. 

• Ambitious. 

• Flexible approach. 

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.