Deputy Team Leader

We have an exciting opportunity for a Deputy Team Leader to join our SIPP team.The SIPP Business Area provides administration and trusteeship services to over 100,000 self-invested personal pension arrangements for members, both advised and non-advised, and have ambitious plans to grow our customer base. This role is based in our Glasgow office working on a hybrid basis.

A snapshot of your day:

• Handle complex administrative tasks and take ownership of customer’s SIPPs

• Carry out investigation on complex tasks, provide support and take ownership to resolve them within a reasonable timeframe

• Ensure that customer needs are fully understood and administered in line with documented procedures and agreed service levels

• Support with daily work allocation ensuring service levels are being met

• Ensure colleagues in your remit are adequately trained for the role

• Provide feedback and coaching

We would love to hear from you if you have:

• GCSE Maths/English at Grade C/5 or National 5 Maths/English at Grade C or Equivalent

• Achieved the Award in Pension Essentials, or willing to work towards it

• Experience in Pensions and/or Finance is essential

• Knowledge of SIPPs is desirable

• Experience working with customers or in an administrative capacity is essential

• Strong communication and interpersonal skills are essential

What's in it for you:

• Competitive discretionary annual bonus and salary review

• Generous pension scheme (we contribute 8%)

• Funded training and professional development

• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading

• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

• Job Identification 949
• Job Category All Jobs
• Posting Date 02/23/2026, 08:57 AM
• Locations Glasgow