Deskside Support Engineer

About the Role

This is an exciting opportunity for a dependable and customer-focused IT professional to work in a high-profile environment supporting business-critical systems and VIP users.

The successful candidate will be responsible for delivering comprehensive deskside support, with a strong emphasis on Windows 11 and VIP stakeholder support. The role offers great exposure to financial technologies and enterprise-level IT infrastructure.

Key Responsibilities

• Windows 11 Support - Daily troubleshooting, updates, and optimisation of Windows 11 systems.
• Hardware Support - Maintenance and repair of desktops, laptops, printers, IP telephony devices, scanners, and mobile devices.
• Active Directory (AD) Support - User and group administration, password resets, and account troubleshooting.
• Microsoft Office 365 Support - Troubleshooting Outlook, Teams, OneDrive, and SharePoint in a business environment.
• Financial Application Support - Assist users with key finance-specific software and platforms used within the organisation.
• Remote Support - Provide support to users in other sites using remote desktop tools and remote ticket resolution methods.
• Nationwide Support - Occasional travel to other UK sites may be required for in-person support.
• VIP User Support - Deliver priority support to senior executives and business leaders with minimal disruption and complete professionalism.

Required Skills & Experience

• 3-5 years of experience in a deskside support or EUC (End User Computing) role within a mid-to-large enterprise setting.
• Proven ability to manage and resolve tickets in a timely and professional manner.
• Strong interpersonal and communication skills, especially in high-pressure or VIP support scenarios.

Technical Skills (Mandatory)

• Operating Systems: Windows 11
• Hardware: Laptops, Desktops, Printers, IP Phones, Mobile Devices, Scanners
• Directory Services: Active Directory
• Productivity Suite: Microsoft Office 365 (Outlook, Excel, Teams, etc.)
• Remote Tools: Remote desktop platforms (e.g., SCCM, RDP, TeamViewer)#
• Other Tools: Knowledge of financial application ecosystems and platforms
• Enterprise Environment Skills:
• Windows Server
• EUC (End User Computing) / Desktop Engineering
• Azure Virtual Desktop (AVD)

Qualifications

• Minimum 4-5 years of relevant IT support experience.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are desirable but not essential.

Why Join?

Work with a leading global IT services provider and a prestigious financial services firm. Gain exposure to cutting-edge technologies in a demanding and rewarding professional environment. Join a collaborative and inclusive team culture. Opportunity for future career progression within a global organisation.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.