Deskside Support Engineer

Our client are seeking a skilled Deskside Support Engineer to provide exceptional IT support within their Financial Services industry. This permanent role is based in Leeds and offers an exciting opportunity to work in a fast-paced technology environment based in Bournemouth.

Client Details

This organisation is a well-established entity within the business services sector, recognised for its commitment to delivering high-quality technology solutions. As part of a medium-sized team, the company provides robust IT support to ensure operational efficiency.

Description

The key responsibilities for the Deskside Support Engineer are:

Provide on-site technical support to resolve hardware and software issues efficiently.
Assist with the installation, configuration, and maintenance of IT systems and equipment.
Ensure timely resolution of tickets logged through the IT support system.
Maintain accurate documentation of IT processes and procedures.
Collaborate with the wider technology team to implement IT projects and upgrades.
Deliver excellent customer service to internal and external stakeholders.
Identify and escalate recurring issues to relevant teams for resolution.
Ensure compliance with company IT policies and procedures.Profile

A successful Deskside Support Engineer should have:

Proven experience in an IT support or similar role within the business services industry.
Strong knowledge of hardware, software, and network troubleshooting.
Experience in using and supporting IT ticketing systems.
Familiarity with ITIL principles and best practices.
Excellent problem-solving and organisational skills.
Ability to effectively communicate technical concepts to non-technical stakeholders.
Proficiency in Microsoft Office Suite and other relevant software.
A customer-focused attitude and a commitment to providing high-quality support.Job Offer

Competitive salary ranging from £40,000 to £50,000 GBP.
Permanent position
Opportunities for professional growth and development in a supportive environment.
Comprehensive benefits package.If you are an experienced Deskside Support Engineer and are ready to take the next step in your technology career, we encourage you to apply today
Only candidates based in UK and eligible to work in UK are allowed