Desktop Administrator

Be You - Our people create our best Plexus.  

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience. 

Who we are and what we do? 

We help our customers deliver products to the world which have a profound impact on people’s lives. 
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Purpose Statement:  Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities:

• Manages low to medium complexity tasks and provide customers with timely feedback on status. Support issue escalation and resolution.
• Follows Global IT policies and standards.
• Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.
• Awareness of established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
• Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Support root cause analysis and corrective actions.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications:

• A minimum of an Associate’s degree is required
• One to two (1-2) years of related experience is required; One to two (1-2) years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

• Intermediate level computer skills
• Entry level decision making and problem-solving skills
• Intermediate verbal and written communication skills
• Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
• Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
• General office equipment and materials

Physical Requirements:  

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:  

• Must be able to come onsite and also travel to our other site in Kelso when needed.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Why you will love it? 

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world. 

At Plexus, you will find:

• A workplace centered on collaboration and integrity

• Supportive leadership teams that value work-life balance through a flexible work environment

• An inclusive environment that values diverse backgrounds, experiences, and expertise

• Flexible career paths across a variety of disciplines

• Innovative design solutions and state-of-the-art technology that improves lives

• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan

• Online learning and formal development programs

• Full-time, permanent employment contract

• Enhanced pension contributions

• 33 days of annual leave (inclusive of public holidays) 

• Paid family leave

• Private medical insurance

• Group income protection insurance

• Employee Assistance Program (EAP)

• Electric Vehicle Salary Sacrifice Scheme 

• Cycle to work scheme

• Volunteer time off

• Flexible Hybrid Working Available (role dependent)

• Life assurance

• Occupational health

• Vision care discounts

• Discount schemes 

• Company sick pay scheme 

• Onsite gym/ discounted gym 

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.