Desktop and Systems Support Analyst

Desktop and Systems Support Analyst

My client are looking for a Desktop and Systems Support Analyst to join their support team for a role based in Covent Garden.

Key Responsibilities

Helpdesk Support

• Provide excellent customer service to all users of the Helpdesk
• Log and resolve calls coming into the helpdesk
• Liaise with end users regarding their requirements
• Work to deadlines and prioritise workload effectively
• Be proactive and professional in approach
• Liaise with third party companies to support users

Systems Support

• Ensure prompt assessment, triage, and resolution of issues
• Assign requests to relevant teams as required
• Work with the ICT Development Team to review bugs, agree solutions, and test accordingly
• Work with internal teams to ensure ongoing effective support across the organisation

Azure AD Management

• Administer user accounts, groups, and permissions in Azure Active Directory
• Implement and maintain security policies and conditional access rules
• Manage authentication methods and multi-factor authentication configuration
• Monitor and troubleshoot Azure AD synchronization issues
• Coordinate on identity and access management best practices
• Maintain documentation of Azure AD configuration and processes

Windows Server Administration

• Assist in the support and maintenance of Windows Server infrastructure
• Monitor server health, performance, and availability
• Implement server patching and updates according to maintenance schedules
• Troubleshoot server-related issues and implement resolutions
• Assist with server backup and recovery procedures
• Document server configurations and maintenance procedures

End User Computing

• Support desktop, laptop, and mobile device configurations
• Manage software deployment and updates to end-user devices
• Troubleshoot hardware and software issues on end-user devices
• Configure and maintain end-user productivity applications
• Support remote work technology solutions
• Assist with device lifecycle management including procurement and disposal
• Provide technical guidance to users on computing best practices
• Manage and support Microsoft 365 environment, including Exchange Online, Outlook configurations, and other M365 applications

Administration

• Provide general & administrative support across the ICT Team
• Help create and maintain departmental procedures and documentation
• Assist in the preparation work for internally held events

Skills and experience

• Must have extensive experience in a Windows 10/11 professional environment as well as Office 365
• Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications.
• Ability to troubleshoot end-user desktop hardware and software issues
• Possess good technical ability and be able to perform a broad range of technical support tasks
• Good masonic knowledge, ideally secretarial knowledge/skills
• Basic network troubleshooting
• Build and configure Windows 11 desktop PCs/laptops using InTune
• Install and configure desktop applications as per individual user requirements
• Any Apple OS support experience will be a major plus for this role.
• 3-4 years desktop support experience in a domain environment
• Any professional certification will be a huge plus
• Excellent telephone manner
• Good verbal and written communication skills

Hours of work

Full time – 5 days per week (35 hours) based at Site

Salary and Benefits

Competitive salary (subject to experience) plus the following benefits package:

BUPA private medical cover

Pension (3.5% employee & 9% employer contributions – increasing to 12%)

Free Life Assurance

Holiday (25 days increasing to 30 days)

Interest free season ticket loan

Gym membership (subsidised)

Employee Assistance Programme

Flexible working