Desktop Support Analyst

Job Description

Role : Desktop Support Analyst
Location : Central London – fully office-based
Salary : £35,000-40,000, with additional benefits
Job Role : Providing IT Support to all offices; 1st Line Support

We have a great opportunity with a family office business to join their IT team and provide desktop support to all their users and properties. You’ll be part of a small IT team, so will have the opportunity to expand on your IT support and networking knowledge.

Job description :
Microsoft Office & Windows Desktop support – provide user advice, assistance and guidance on common desktop applications and respond to and resolve any issues.
Support for internet services and associated Wi-Fi networks.
Hardware specifications, equipment testing and procurement.
Managing hardware warranty and support calls.
PC and printer troubleshooting.
Configuration and deployment of desktops/laptops to end users.
Setting up and managing user profiles, including new starters & leavers.
Liaising with ISPs & testing internet connections.
Configuring and managing office wireless networks.
Overseeing standard build processes and full documentation for all systems.
Maintaining asset inventory.
Routine desktop software/hardware maintenance, e.g., WSUS and manufacturer firmware updates.
Responsibility for network health monitoring tools.
Some responsibility for MDM/mobile device setup & support.

Experience required:
Worked in a similar support role previously
Experience in a Microsoft Office & Windows desktop environment
Familiar with internet services and Wi-Fi in a business context

If you’re interested in learning more about this opportunity, please get in touch!

Thank you.