Desktop Support Engineer

Company : Intec Select Limited

Job Description - Desktop Support Engineer

Desktop Support Engineer – Up to £40,000 – Financial Services – London

Overview:
A FTSE250 global financial services company, operating in over 60 locations worldwide, is looking for an experienced Desktop Support Engineer to join its London IT team.

This is a full-time, onsite role based in the London office, five days per week. The is a great opportunity to Join a dynamic and collaborative IT team where you’ll gain hands-on experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment.

Key Responsibilities:

Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution.
Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews).
Manage and monitor service desk tickets using best practice workflows, ensuring consistent service delivery.
Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions.
Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management.
Coordinate with other IT teams to resolve cross-functional technical issues and communicate updates to users.
Recommend and help implement improvements to existing support processes to enhance service quality.

Essential Skills & Experience:

Strong knowledge of Active Directory for account and group management.
Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange.
Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint).
Familiarity with MFA solutions (MS MFA, DUO).
Experience with VMware and HP desktop/laptop hardware.
Confident in supporting macOS and iOS devices.
Knowledge of Microsoft Intune and modern remote/collaboration tools (Webex, Zoom, Teams, TeamViewer).

Package:

Salary up to £40,000
Private medical insurance and contributory pension
Ongoing training, development opportunities, and clear career progression

Desktop Support Engineer – Up to £40,000 – Financial Services – London

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Desktop Support Engineer

Job Description - Desktop Support Engineer

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