Desktop Support Engineer

Role: Desktop Support

Rate: £130-140 per day

Hours: Standard office

Location: Warwick

GTS has an exciting IT Contract for a Desktop Support Engineer in Central Warwick. Initial 6-12 month contract but this may be extended.

This is a site-based contract role but will cover multiple sites and is inside IR35. As a result, this role is suited to umbrella contractors only.

DBS will be required

This role is suitable for candidates able to start immediately

Key roles/Activities

• Windows and OSX environment support

• Support of administrative activities and tasks

• Support project work to develop technical solutions (for example rollout)

• Support Clients in second level support and day by day business

• Perform analysis and solutions of incidents in day by day business

• Report and present progress of project work (effort, status, meetings etc.) to project leads

• Desk moves

• Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)

• AD admin/PM admin for user accounts

• New Laptop build check/installs/rebuild checks

• Software installations

• Folder Permissions/lockdowns

• Mobile Device Configuration

• Pitch/Meeting room support (Off and On-site)

• Hardware incidents (Printers, Laptops, Desktop )

• Software incidents (O365, Windows 7/10, bespoke applications )

• Landesk/Anti-Virus

Key skills and Experience

• Proficient in end user operating environments (Win 7 / 8 / 8.1/10) and OSX environments

• Good knowledge of O365 and Adobe software

• Good organisation, communication and incident/request management skills

• Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills

• Good communication and customer service skills

• Good problem solving and troubleshooting skills

• Experience in working for a large organisation supporting hundreds of users.

• Ability to work within SLAs.

• Weekend overtime work and 24/7 on call may also be required.