Desktop Support Engineer | UK

Hello, let’s meet!

Who We Are 

While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big Data. Today, we’re a team of 1,000+ experts delivering top-notch work across cloud, data, and software. And we’re just getting started. 

What We Do 

We work on projects that matter – and that make a difference. From fintech and e-commerce to aviation, logistics, media, and fashion, we help our clients build scalable platforms, data-driven solutions, and next-gen apps using ML, LLMs, and Generative AI. Our clients include Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, and Allegro or InPost. 

We value smart tech, real ownership, and continuous growth. We use modern, open-source stacks, and we’re proud to be trusted partners of Databricks, dbt, Snowflake, Azure, GCP, and AWS. Fun fact: we were the first AWS Premier Partner in Poland! 

Beyond Projects 

What makes Xebia special? Our community. We run events like the Data&AI Warsaw Summit, organize meetups (Software Talks, Data Tech Talks), and have a culture that actively support your growth via Guilds, Labs, and personal development budgets — for both tech and soft skills. It’s not just a job. It’s a place to grow. 

What sets us apart?  

Our mindset. Our vibe. Our people. And while that’s hard to capture in text – come visit us and see for yourself. 

About Project

You will join a growing and fast-paced environment where you will play a key role in supporting daily IT operations within a modern office setup. As the primary IT point of contact for a team of 30–50 employees, you will ensure the reliability, stability, and efficiency of workplace technology, supporting both technical and non-technical staff.

You will be:

• managing the full lifecycle of company hardware, primarily Apple MacBooks,

• providing hands-on support within macOS environments,

• administering Google Workspace, including user management and account support,

• supporting networking and connectivity (VPN access, Wi-Fi troubleshooting, basic networking issues),

• maintaining office IT infrastructure (Zoom/Teams rooms, printers, peripherals),

• delivering high-quality, user-focused technical support,

• supporting employee onboarding and offboarding processes,

• acting as an internal advisor and trainer on workplace technology.

Your profile:

• expert-level proficiency with Apple hardware and macOS environments,

• solid understanding of networking fundamentals (TCP/IP, DNS, VPNs, Wi-Fi),

• experience in desktop / end-user support roles,

• strong communication and interpersonal skills,

• ability to support both technical and non-technical users,

• proactive and problem-solving mindset,

• high level of reliability and ownership,

• availability to work 100% on-site,

• UK citizenship (mandatory requirement),

• willingness to undergo personal security clearance.

Recruitment Process:

CV review – HR Call – Interview I – Interview II – Decision