Desktop Support Team Lead

End User Computing (EUC) Team Leader / Desktop Support Team Lead

Location: Wakefield, West Yorkshire (with occasional travel to local sites)

Contract: Initial 12-week contract

Rate: NHS Band 6 equivalent (£207.01 - £249.86 per day Umbrella)

IR35: In scope

We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation.

Key ResponsibilitiesTeam Leadership

Lead, motivate and support a team of Desktop Engineers.
Manage and prioritise incidents, requests and project activity.
Operational & Technical Management

Act as an escalation point for complex technical issues.
Support the delivery of desktop services across multiple sites.
Service Improvement

Identify opportunities to improve service delivery and ways of working.
Support the adoption of ITIL best practice.
Technical Environment

Microsoft Windows
Active Directory
Microsoft Exchange
Citrix
TCP/IP Networking
Remote Access Technologies
Backup & Recovery Solutions
Endpoint Security & Antivirus
Desktop, Laptop & Peripheral Support
Hardware Deployment & Troubleshooting
IT Service Management (ITSM) Tools
Essential Experience

Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team.
IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL

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