Desktop & Telecoms Engineer

MAIN DUTIES AND RESPONSIBILITIES OF THE POST: Assist with the build, configuration, documentation and integration of new IT software and hardware Undertake tasks associated with build, deployment, auditing and on-going maintenance of client devicesand software Provide a point of technical escalation and technical support to the IT Service Desk team Be responsible for the supervision of the IT Service Desk mailbox Supplement and support Helpdesk agents during busy periods to ensure effectiveness of the team and overall support to the IT and Telecoms teams Maintenance and development of a stock control system, to ensure a timely supply of parts and equipment for repairs, replacements and support requirements Handle the day to day request, procurement, receiving, building, deployment and recharging of trust devices including but not limited to pcs, laptops, tablets, hardware and software Diagnose and fix faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT and Telecoms teams Provide technical support as required, to all users connected to the customers IT environment using diagnostic tools and fault finding techniques to identify root causes Proactively assist departments in the development of their IT use in line with clinical requirements and ensuring that good customer facing skills are employed at all times Assist with documenting all operational policies, processes and procedures for designated services Assist the IT Desktop Support manager in the ongoing development and management of the standard Trusts Windows image Procurement of IT equipment as and when required Assist the IT Desktop Support Manager in recharging users for new or replacement equipment Assist recommending and testing new systems and solutions for various departments Leadership: Ensure an efficient and proactive customer service Assist the IT Desktop Support Manager with delegating or coordinating work to the IT Service Desk team Uphold professional standards and act as advocate for the Department Point of escalation for IT Service Desk apprentices Training and Education: Take personal responsibility in ensuring all ASPH NHS Foundation Trust mandatory training is attended as required Responsible for training newer and more junior members of the team Personal and Professional Development: Attend relevant education, training and study days as required Maintain an awareness of changes to software, hardware and technologies plus potential opportunities to improve the use of technology by the ASPH NHS Foundation Trust To participate in internal forums and meetings as required and contribute information in regard to the projects they are involved in Acquire and maintain detailed knowledge of technologies so that enquiries can be clearly and quickly addressed Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for incidents and problems not progressing satisfactorily