Diagnostic Technician (VAG Accredited)

COMPANY
OVERVIEW:

• Our client is a leading, multi-franchise automotive group representing
  seven of the world’s most prestigious automotive brands. The company is
  committed to delivering outstanding service and achieving the highest standards
  across all areas of Sales and Aftersales. The client is currently looking for a
  highly skilled and motivated Diagnostic Technician (VAG accredited) to
  join their busy Aftersales team based in Epsom, Surrey.
  

POSITION
OVERVIEW:

• As a Diagnostic
  Technician, you will expertly undertake diagnostics, repairs, and servicing
  to ensure all vehicles are completed to manufacturer standards and customer
  expectations. You will act as a technical specialist within the team, assisting
  and mentoring other technicians, liaising with manufacturer technical
  departments, and consistently maintaining the highest quality of work.
  

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

• Accurately complete the diagnosis, repair, and servicing of a variety of
  motor vehicles in line with manufacturer and dealership standards.
  
• Identify complex faults and carry out efficient repairs, ensuring work
  is completed within agreed timescales.
  
• Provide technical assistance and support to other technicians, promoting
  continuous learning and development within the team.
  
• Liaise with manufacturer technical teams to resolve complex technical
  issues and escalate where necessary.
  
• Monitor manufacturer bulletins via the DCS system and communicate
  relevant updates to the team.
  
• Support the promotion of the dealership’s Aftersales services to drive
  repeat business and referrals.
  
• Undertake quality control checks on repairs and services completed by
  other technicians.
  
• Complete all job cards with clear and detailed notes, including
  diagnosis, repair process, and confirmation of fault resolution.
  
• Ensure all time clocking procedures are followed accurately for
  attendance and job tracking.
  
• Obtain authorisation for any additional work required before
  commencement.
  
• Maintain clean and organised working bays and communal areas.
  
• Accurately complete Vehicle Health Check and Service Checklist forms,
  ensuring they are properly signed.
  
• Consistently wear company-supplied uniform and safety footwear.
  
• Comply with all Health & Safety regulations and report any defective
  equipment or safety concerns immediately.
  
• Carry out any additional tasks that fall within your skillset and role
  requirements.
  

PERFORMANCE MEASURES:

• Achieve overall efficiency rates between 75% and 115% (hours sold vs
  hours attended).
  
• Ensure all jobs are completed accurately and right the first time to
  enhance customer satisfaction and minimise rework.
  
• Maintain high-quality standards and consistent customer satisfaction
  scores.
  

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

• Excellent Communication Skills
  
• Strong Customer Focus
  
• Ability to Work as Part of a Team
  
• Relationship Building and Mentoring Capability
  
• Strong Problem Solving and Diagnostic Ability
  

CLIENT OFFERS:

• Competitive salary and bonus scheme aligned with performance and
  efficiency targets.
  
• Full manufacturer technical training and career development
  opportunities.
  
• Modern facilities equipped with the latest diagnostic tools and
  technology.
  
• Company pension scheme and additional employee benefits.
  
• A supportive and professional working environment.
  
• Career progression opportunities within a respected and expanding group.