Dialler Manager

Dialler Manager

About SwiftSwitch
We're a growing utilities consultancy in Shoreditch, helping businesses make smarter choices on utilities from energy and payments to telecoms, waste management and water. We cut through the noise and find the best deals, making life easier for our clients.

The Role
We're looking for an experienced Dialler Manager to lead dialler strategy across our sales floor. You'll be responsible for campaign pacing, performance and compliance, working closely with Operations and Senior Leadership to make sure activity stays effective, sustainable and fully within regulatory requirements.

Requirements
What you'll do:

Take full ownership of how campaigns are paced, dialled and prioritised across the floor

Keep an eye on the numbers that matter, i.e. contact rates, idle time, abandoned calls and adjust in real time to keep performance sharp

Produce clear, accurate performance reporting to support decision-making across Operations and Senior Management

Deliver reporting that gives Team Leaders and Senior Managers the insight they need when they need it

Analyse campaign data to identify trends and risks, flagging issues before they escalate

Monitor data closely to catch performance dips or risks early, before they impact the floor

Be the person the business turns to when something needs fixing, tweaking or explaining on the dialler side

What we're looking for:

2-3 years' experience running dialler operations in a fast-paced, high-volume sales environment

Confident working with data and reporting tools

Benefits

Salary: £30,000–£40,000 per year plus uncapped commission

Shoreditch office with a lively, social culture

Regular team events and social outings

Extra time off at Christmas

Free gym membership
Only candidates based in UK and eligible to work in UK are allowed