Dialler Service Administrator

We’re excited to offer a fantastic opportunity for a Dialler/Service Administrator- a newly created role that’s already making a big impact in our award-winning client's business in Godalming!

As the first point of contact for many of their existing customers, you’ll be responsible for making outbound calls as a reminder of the upcoming policy renewals and exploring opportunities to enhance their cover with additional products. In addition to your customer-facing responsibilities, you’ll also support the team with essential admin tasks, helping to keep everything running smoothly.

In this role, you will play a key part in achieving departmental service targets and supporting overall business goals by making outbound calls, maximising customer retention and promoting company products and services. You’ll be expected to take ownership of your performance, cross-selling opportunities, and maintaining high standards of document administration.

With a strong focus on professionalism, compliance, and treating customers fairly, you'll also contribute to maintaining exceptional customer satisfaction.

In addition, you’ll support daily service operations through effective administration, spreadsheet management, and professional correspondence. Continuous learning and development are central to this role, including completing mandatory training and working collaboratively across teams to foster a positive, team-focused environment.

You will have at least one year’s experience in a similar role with demonstrable success in an insurance or call centre environment. Previous insurance experience is not essential, but would be preferred. You will have proven experience of phone engagement- ideally in outbound calling and drive to work in a target-based team.

What's on offer?

• Perkbox Membership – Unlock perks and discounts at cinemas, shops, gyms, restaurants, and more.
• Professional development opportunities.
• A starting salary of £22,500 plus bonus.
• Hybrid working- work from home opportunity weekly.
• Annual leave entitlement plus buy or sell your holiday allowance.
• Interest-free season ticket loan.
• Life assurance.
• Enhanced maternity and paternity leave and much more!

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.