Dialler Specialist

Dialler Specialist | Remote | Full Time | £30,000 per annum

About Us

Money Expert is an independent comparison business with ambitious growth plans. We’re looking for a talented Dialler Specialist to join our team and help drive the performance of our outbound contact centre.

Reporting to the Dialler Manager, you’ll play a key role in optimising dialler performance, improving campaign effectiveness, and supporting sales teams through data-led insight. You’ll work closely with Team Managers, Operations Managers, and Contact Centre Managers to ensure our outbound activity is efficient, targeted, and commercially successful.

Why Join Us

Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.

The Role

As a Dialler Specialist, you will be responsible for maximising outbound sales performance through effective campaign planning, dialler optimisation, lead management, and real-time analysis.

Working closely with the Dialler Manager and Team Leaders, you’ll ensure outbound teams are targeting the right leads at the right time, using the right approach to maximise contact rates, conversion opportunities, and overall campaign performance.

This is a commercially focused role where your insight, recommendations, and problem-solving skills will directly influence sales performance and operational success.

Key Responsibilities

Drive Real-Time Sales Performance

Monitor live outbound performance data to identify opportunities, risks, and actions that improve daily sales delivery
Provide insight to Team Leaders and managers to support quick, informed decision-making
Optimise Campaign Performance

Build, manage, and optimise outbound campaigns to improve contact rates, productivity, and conversion opportunities
Manage dialler settings, lead loading, pacing, and recycling strategies to maximise campaign effectiveness
Analyse campaign performance and recommend improvements to lead management and dialler strategy
Improve Resource Planning

Align agent availability with campaign priorities, lead volumes, and peak contact periods
Analyse capacity and demand to support smarter workforce planning and improved sales performance
Influence Operational Decisions

Work closely with Team Leaders, Operations Managers, and Contact Centre Managers to share insights and drive improvements
Use performance data to challenge assumptions, highlight opportunities, and support evidence-based decisions
What We’re Looking For

Good understanding of outbound sales environments, campaign performance measures and the operational levers that drive productivity and results
Ability to use real-time outbound data to identify performance risks and opportunities, protecting contact rates and supporting fast operational decision-making
Commercially focused mindset with the ability to translate campaign data into practical actions that improve agent focus, sales delivery and conversion opportunities
Confident working with Team Leaders, managers and key stakeholders to influence daily performance, challenge priorities where needed and support evidence-based decisions
Strong analytical skills with the ability to assess lead availability, campaign demand, talk time, contact rates and conversion trends to recommend smarter capacity and staffing plans
Comfortable working in a fast-paced, target-driven environment where priorities can change quickly, and timely recommendations are essential
Strong communication skills, with the ability to explain data, trends and recommendations clearly to operational and sales stakeholders
Proactive, solutions-focused and confident in recommending improvements to dialler strategy, lead management, automation and campaign effectiveness
What We Offer

Competitive salary
28 days holiday (including bank holidays), plus an extra day per year of service
Career progression opportunities
Ongoing training and support
Company pension
Wellness & Wellbeing programme
MEX Rewards
Christmas and New Year shutdown
Equal Opportunities

Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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