Digital Content Administrator (Maternity Cover)

Jarrolds is Norwich’s independent department store, offering a unique shopping experience with fashion, homeware, restaurants, a spa, an art gallery and a full calendar of events.

We are looking for a Digital Content Administrator to join our Digital Experience Team on a 8-month fixed-term contract from September 2026 to May 2027, providing maternity cover. This role is 35 hours per week and is ideal for someone who enjoys a hands-on role, writes well, is confident working across CMS and email platforms, and can keep a high volume of content up to date across our website, app and email channels.

What You Will Be Doing:

Content and copy

• Write, edit and proofread copy for the website, email and social media


• Keep website, store, restaurant and location content current and accurate


• Work with designers and marketers to align copy with visuals
  
  

CRM and email

• Build and schedule email campaigns, including segmentation and occasional A/B testing


• Support loyalty and retention activity, and keep customer data accurate


• Report on email and CRM performance
  
  

Product and digital support

• Manage banners, landing pages and seasonal content


• Support SEO and paid search, paid social and organic content with agency partner


• Track website analytics and flag insights on customer behaviour
  
  

Reporting

• Contribute to reporting on campaign performance and customer engagement
  
  

What We Are Looking For:

• Experience writing and editing content for web, email or social


• Comfortable working in a CMS and an email marketing platform


• Good attention to detail, especially for proofreading and data accuracy


• Able to juggle several ongoing content updates at once


• Interest in analytics and using data to inform content decisions


• A team player who works well with designers, marketers and other departments

What We Can Offer:
We truly value our colleagues and try to make sure everyone who works here feels appreciated and valued. These are some of the many great benefits you will have access to when you join us.

• Generous colleague discount


• Exclusive local discounts on a range of local restaurants, shops, and more


• Free colleague car park within walking distance of our main retail store


• Wellbeing employee assistance programme
  

If you are interested in this position and believe you have what we are looking for, we would be delighted to hear from you. Please submit your CV to apply.

Closing Date: 14th August 2026