Digital Customer Administrator

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description 

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. 

As a Digital Customer Administrator you will be ensuring that all inbound post and customer related documentation is available and delivered to colleagues within agreed SLAs using digital mail technologies whilst providing the necessary archive services to meet regulatory requirements. 

As a Digital Customer Administrator you will: 

• Deliver inbound business post to colleagues/stakeholders digitally in a timely and accurate manner within set SLA's
• Deliver automated business post to customers using third party equipment and updating records accurately within set SLAs
• Ensure customer related documentation and general business documentation is collected and filed appropriately 
• Process all requests related to historic customer documentation and general business documentation to ensure it is delivered to the business, refiled and disposed of within the agreed SLA
• Maintain all relevant records so that necessary information is available promptly
• Keep all document activities up to date according to their status on various systems

Essential:

• Good level of IT/technology capability with the ability to operate essential equipment and problem solve when faults occur
• Proven ability to continually identify and highlight process improvements to drive efficiencies and reduce error whilst managing routine and repetitive tasks
• Adaptability to changing business environment and departmental processes
• Ability to work under pressure and to strict timescales

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.