Digital Customer Care Coordinator - Aman Essentials

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

We are seeking a highly organized and proactive Digital Customer Care Coordinator, reporting to the Senior E-Commerce Manager to join Aman Essentials. This role sits at the heart of our online operations, combining exceptional customer communication with hands-on e-commerce support. You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.

You will play a key role in ensuring the website remains accurate, up to date, and running smoothly; from inventory and content management to supporting campaigns and launches.

Responsibilities

• Respond promptly and professionally to customer enquiries via email.
• Manage customer orders, returns, exchanges, and general service-related queries.
• Maintain a warm, polished, and brand-appropriate tone of voice across all customer communications.
• Update website product listings, including pricing, stock levels, and product descriptions.
• Review and maintain website content, ensuring accuracy, functionality, and working links.
• Support product launches, campaigns, and promotional activity across the site.
• Working alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
• Monitor customer feedback and flag recurring issues or insights to improve the online experience. Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
• Assist with staff website management and related internal communications.

Requirements

• 2–3 years’ experience in e-commerce, customer service, or a related digital role.
• Excellent written and verbal communication skills with strong attention to detail.
• Highly organised, efficient, and comfortable managing multiple priorities.
• Experience using e-commerce or content management platforms (e.g. Shopify, BigCommerce, Magento).
• Confident using Excel or Google Sheets for tracking and reporting.
• A collaborative team player with a proactive, can-do attitude.