Digital Customer Experience and Accessibility Officer

We're seeking a Digital Customer Experience and Accessibility Officer to help shape and deliver a seamless online journey for all our residents. In this pivotal role, you'll be responsible for managing and improving digital content across our platforms, monitorting key performance measures, ensuring accessibility compliance, and enhancing engagement through data-driven insights and user feedback.

You'll work closely with internal teams, stakeholders, and suppliers to align our digital services with customer needs-ensuring our websites and applications not only meet legal standards but are intuitive and enjoyable to use. From system administration and accessibility audits to training colleagues on inclusive content, your work will help make our digital platforms the preferred and most effective choice for our customers.

We're looking for a motivated, collaborative individual with strong communication skills, proven experience in digital content creation, and a solid understanding of accessibility regulations. If you're a proactive problem solver who values inclusivity and thrives in a team-driven environment, we'd love to hear from you.

Why Work With Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website.

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People team as follows:

Hannah Mawson - Customer Experience and Insight Lead

Email:Tel:

People Team: Tel:

Closing Date: 1st June 2025

Interview Date: w/c 9th June 2025

How to apply

If you are an external applicant, please apply via our website.

For internal applicants, please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.