Digital Customer Service Advisor

Customer Service Advisor- Permanent

Must be commutable to Warrington (must drive if working late shifts)

Shift pattern: Full-time, 4-5 days a week, both evening and weekend work included

Salary: £26,672

Start date: 14th July 2025

Location:Fully on-site, Warrington

We're looking for a passionate Digital Customer Service Advisor to join an energetic team in Warrington. This role offers a competitive salary of £26,672 and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.

What you'll do:

• Servicing inbound contacts regarding online account queries.
• Providing customers with professional and friendly service via live chat, telephone and email.
• Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
• Resolving all customer account queries efficiently and in a timely manner.
• Liaising internally with other departments to resolve customer queries.
• Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.

What you bring:

• Experience working in a fast-paced environment.
• Ability to deliver best-in-class customer interactions.
• Positive approach to learning new things.
• Curiosity about the industry.
• Excellent communication skills.
• Strong problem-solving abilities.

What sets this company apart:

This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.

• Extra Rewards: Unlock bonuses to boost your income.
• Training: 4 week classroom training provided.
• Future Security: Build savings with monthly pension contributions.
• Family Support: Enhanced Maternity & Paternity Pay for life's big moments.
• Refer & Earn: Get rewarded through their 'Refer a Friend' program.
• Peace of Mind: Death-in-service benefit for financial security.
• Smart Savings: Enjoy discounts and cashback from top retailers.
• 24/7 Healthcare: Access virtual GP services anytime for you and your family.
• Mental Wellbeing: Get support through counselling and self-help resources.

What's next:

Ready for an exciting career move? Don't miss out on this fantastic opportunity!

Apply today by clicking on the link. We look forward to receiving your application.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates