Digital Customer Success Campaigns Manager

Soldo is here to change the way businesses spend, for the
better. So every employee, department, and team is more productive and
successful at work. Soldo connects company cards with a powerful management
platform so finance teams can distribute money instantly, while staying in
control of who spends, how much, where, and on what. With Soldo, budgeting,
payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company and
one of Europe’s fastest growing fintech companies. Operating in the UK, Italy
and Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doing
the right things for the right reasons, high standards, ambition, drive and
focus.

What’s in it for you

• Competitive
  salary
  
• Private
  healthcare for you and your family
  
• Pension
  scheme
  
• Flexible
  working options including working from home or our Marylebone office
  
• 60
  days’ work anywhere, even outside the UK if you want
  
• 25
  days off a year, plus public holidays as well as Christmas Eve and New
  Years' Eve, 2 volunteering days and an extra day off on your birthday
  
• Genuine
  career development opportunities, including our mentoring scheme, your own
  annual £500 learning budget
  
• Employee
  Assistance Programme and wellbeing portal
  

The role

We’re hiring a Digital Customer Success Campaigns
Manager to join our digital customer engagement team. Reporting to the
Director of Digital Customer Engagement, this role will be responsible for
strategic planning and orchestration of data -driven customer lifecycle
campaigns, across our self -serve customer base.

Key responsibilities:

• Strategic
  Campaign Management
  
• Segmentation
  & Personalisation
  
• Cross -Functional
  Collaboration with Marketing, Product, Sales, Support & Financial
  Services
  

Must have:

• A
  proactive, hands -on mindset with a strong focus on strategic value
  creation, sense of ownership and drive for continuous improvement.
  
• A
  passion to deliver best -in -class customer engagement.
  
• Hands -on
  experience using customer success platforms (e.g. Planhat or similar).
  
• Hands -on
  experience using marketing automation and/or engagement platforms (e.g.
  Salesforce, Intercom, Zendesk or similar).
  
• Experience
  defining customer lifecycle campaigns and programmes, ideally in a SaaS or
  digital business environment.
  
• Strong
  understanding of customer segmentation, targeting and personalisation.
  
• Ability
  to manage and orchestrate multiple campaigns or initiatives, working
  cross -functionally across Marketing, Product, Data and Customer teams.
  
• Ability
  to analyse campaign performance data and translate insights into
  actionable improvements.
  
• Experience
  delivering measurable impact across customer lifecycle metrics (e.g.
  activation, retention, expansion).
  
• A
  passion to deliver best -in -class customer experience and customer
  engagement.