Job Description - Digital Customer Success Operations Manager
Soldo is here to change the way businesses spend, for the
better. So every employee, department, and team is more productive and
successful at work. Soldo connects company cards with a powerful management
platform so finance teams can distribute money instantly, while staying in
control of who spends, how much, where, and on what. With Soldo, budgeting,
payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and
one of Europe’s fastest growing fintech companies. Operating in the UK, Italy
and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing
the right things for the right reasons, high standards, ambition, drive and
focus.
What’s in it for you
- Competitive
salary
- Private
healthcare for you and your family
- Pension
scheme
- Flexible
working options including working from home or our Marylebone office
- 60
days’ work anywhere, even outside the UK if you want
- 25
days off a year, plus public holidays as well as Christmas Eve and New
Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine
career development opportunities, including our mentoring scheme, your own
annual £500 learning budget
- Employee
Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Operations
Manager, to join our digital customer engagement team. Reporting to the
Director of Digital Customer Engagement, this role will be critical for us to
achieve our ambitions for customer lifecycle strategy, content and customer
community.
Key responsibilities:
- Customer
Success Platform Management
- Data
Integration & Insights
- Cross -Functional
Collaboration with Marketing, Product, Sales, Support & Financial
Services
Must have:
- Hands -on
experience using customer success or engagement platforms (e.g. Planhat or
similar) to execute customer lifecycle campaigns and programmes.
- Experience
building and optimising automated customer journeys and communications
that drive onboarding, adoption, retention or expansion.
- Strong
understanding of customer lifecycle management, segmentation and
data -driven engagement.
- Confidence
working with customer data and tools (e.g. Salesforce, Intercom, Zendesk
or similar) to target, personalise and improve campaign performance.
- Demonstrated
impact on customer or commercial outcomes (e.g. activation, retention,
expansion or churn) in a SaaS or digital business.
- A
proactive, hands -on mindset with a strong focus on execution, ownership
and continuous improvement.
- A
passion to deliver best -in -class customer experience and customer
engagement.
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