Digital Experience Assistant Manager

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We're currently seeking an experienced professional to join our team in the role of Digital Experience Assistant Manager. ZjQcmQRYFpfptBannerEnd

Our Digital Commercialisation team designs, manages, and optimises digital journeys to engage customers, deliver a great experience, and drive sustainable growth. You'll be involved in activity across multiple channels-including our public website and, increasingly, our mobile banking app. The focus is on driving measurable improvements in digital product acquisition, portfolio growth, customer experience, digital activation, engagement, and delivering personal, relevant interactions. You'll work closely with colleagues across the UK and globally, collaborating with teams in marketing, conversion rate optimisation, retail products, content, user experience, search engine optimisation, compliance, legal, and advertising control.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you'll:

• Utilise available insights to understand the areas of our customer and commercial opportunities
• Deliver digital initiatives aligned to business strategies, making use of the Digital Commercialisation tools and capabilities to make a tangible improvement to key customer and commercial metrics
• Contribute to the Digital Commercialisation working groups, supporting a way of working which crosses organisational boundaries, ensuring alignment of priorities and enabling delivery for our customers
• Collaborate with our specialist partner teams to prioritise and deliver work that supports our wider team goals and meets the needs of our UK business
• Support to add customer and commercial value through impactful digital messaging and content which helps our customers effectively navigate through and experience our product and servicing journeys

To be successful in this role you should meet the following requirements:

• Must have experience of analysing and interpreting data sources to identify areas of opportunity. Examples of relevant data sources / platforms include Looker, Adobe Analytics and ContentSquare
• Must have prior experience of working within modern digital channel technologies and strategies in particular: Digital Marketing, Conversion Rate Optimisation, Customer Communications and Website Management
• A background of working within a continuous improvement environment; partnering with cross-functional teams to develop and implement solutions which make a difference
• Proven ability to build relationships and influence across teams at senior stakeholder level without direct line management authority

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.