Digital Experience Manager (Internal Only)

Digital Experience Manager

Role Purpose

The Digital Experience Manager leads a small multidisciplinary team responsible for the design, front-end development and quality assurance of the organisation's user-facing digital services and portals.

The role ensures that every digital product is user-centred, accessible, technically robust and delivered to a consistently high standard. Working closely with Product Owners, Technical Leads and business stakeholders, the Digital Experience Manager provides leadership across the full lifecycle of digital delivery—from discovery and design through development, testing and continuous improvement.

This is a collaborative, hands-on leadership role suited to someone with a strong background in UX and digital product delivery who enjoys enabling a small, high-performing team to deliver great user experiences.

Key Responsibilities

Team Leadership

• Lead and support a multidisciplinary team comprising UX/UI Designers, Front-End Developers and QA Engineers.


• Foster a collaborative, design-led culture where user needs drive decision-making.


• Coach team members, encourage knowledge sharing and support professional development.


• Plan team capacity, priorities and workloads to ensure effective delivery.

Design-Led Delivery

• Lead the end-to-end delivery of user-facing digital services and portals.


• Ensure design intent is maintained throughout development and testing.


• Champion user-centred design principles, accessibility and usability.


• Facilitate collaboration between design, development and testing to deliver cohesive digital experiences.

Delivery Management

• Coordinate the team's work across multiple initiatives, balancing priorities and resources.


• Work with Product Owners and stakeholders to translate business needs into deliverable outcomes.


• Remove delivery blockers and support the team in meeting agreed milestones.


• Promote Agile ways of working and continuous improvement within the team.

Quality & Standards

• Establish and maintain standards for user experience, front-end implementation and quality assurance.


• Ensure digital services meet accessibility (WCAG), usability, performance and organisational standards.


• Encourage consistent use of design systems and reusable front-end components.


• Promote quality through effective testing and collaborative reviews throughout delivery.

Stakeholder Engagement

• Build strong working relationships with Product, Technology and business teams.


• Provide clear communication on delivery progress, risks and priorities.


• Represent the Digital Experience team in planning and governance discussions.


• Advocate for user needs while balancing technical and business requirements.

Continuous Improvement

• Use user feedback, analytics and team retrospectives to identify opportunities for improvement.


• Encourage experimentation and iterative delivery.


• Support the evolution of design practices, front-end standards and testing approaches.


• Contribute to the ongoing development of the organisation's digital capability.

Skills & Experience

Essential

• Experience leading UX, Digital Experience or multidisciplinary digital teams.


• Strong background in User Experience Design and user-centred design practices.


• Experience working alongside Front-End Developers and QA Engineers in Agile environments.


• Good understanding of HTML, CSS, JavaScript and modern front-end development practices (sufficient to lead and support technical discussions, rather than as a primary developer).


• Understanding of accessibility standards (WCAG) and inclusive design.


• Experience delivering digital products from discovery through to live service.


• Strong stakeholder management and communication skills.


• Ability to balance user needs, business priorities and technical constraints.

Desirable

• Experience with design systems and component libraries.


• Familiarity with CI/CD and modern software delivery practices.


• Experience using analytics and user research to inform improvements.


• Knowledge of service design principles.


• Experience within public sector or enterprise digital environments.

Success Measures

Success in this role will be demonstrated by:

• A motivated, collaborative and high-performing multidisciplinary team.


• High-quality digital services delivered on time and aligned to user needs.


• Strong collaboration between design, development and QA.


• Consistent application of accessibility and usability standards.


• Positive stakeholder feedback and effective cross-functional working.


• Continuous improvement informed by user insight and delivery metrics.

Equity, Diversity & Inclusion at Preventx

At Preventx, we believe diversity drives innovation and inclusion strengthens our impact. We’re committed to creating a workplace that values individual differences and fosters a culture of respect, belonging, and growth.

We welcome applications from people of all backgrounds, identities, and experiences—including those from underrepresented communities. If you need any support with your application or adjustments during the recruitment process, we’re here to help.