Digital IT Trainer

Digital IT Trainer

Location: Central London - Hybrid with occasional travel

Salary: 32,000 - 35,000

Contract: Full-time, Permanent

An established organisation is looking for an experienced Digital IT Trainer to take ownership of internal software training and digital capability development across the business.

This role will lead the design and delivery of practical, engaging learning solutions that improve productivity, strengthen data handling standards, and support the rollout of new technologies. You will play a key role in increasing digital confidence across teams and embedding consistent ways of working.

What You’ll Be Doing

• Assess digital capability across departments and identify priority development areas
• Design and build engaging learning materials (interactive guides, videos, e-learning modules, workshops and reference content)
• Deliver training through a mix of classroom sessions, virtual workshops and one-to-one coaching
• Lead software adoption initiatives during system upgrades and new platform rollouts
• Support users with practical “how-to” guidance and post-training follow-up
• Track and report on training effectiveness, engagement and measurable impact
• Maintain training records and ensure documentation remains up to date
• Contribute to wider digital improvement initiatives across the organisation

Areas of Focus

• Microsoft 365 suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
• CRM platforms and structured data management
• Information security awareness and data protection best practice
• Collaboration tools and document management optimisation
• New starter onboarding for digital systems

What We’re Looking For

• Proven experience delivering end-user IT/software training
• Strong working knowledge of Microsoft 365 tools
• Experience analysing learning needs and designing structured programmes
• Ability to simplify technical concepts for non-technical audiences
• Confidence delivering sessions to mixed groups and senior stakeholders
• Experience measuring training outcomes and driving continuous improvement

Personal Approach

• Approachable, patient and engaging facilitator
• Organised and able to manage multiple training priorities
• Proactive and solutions-focused
• Comfortable working across IT, HR and operational teams
• Committed to ongoing professional development

Why This Role?

This position offers the opportunity to shape digital learning within a forward-looking organisation investing in modern workplace technology. You’ll have autonomy to build structured training frameworks while directly influencing productivity, adoption and digital maturity.