Digital Learning Executive

Are you passionate about digital learning and looking to make a difference in the environmental sector? Our client is seeking a dedicated Digital Learning Executive to help them deliver top-quality learning experiences through our online platforms.

Key Responsibilities:

Digital Learning
Maintain and update our online learning platform (Moodle) and CRM booking system (iMIS).
Utilize the e-learning software to create engaging course content using Articulate tools.
Monitor policy outputs for digital learning opportunities.
Continuously improve current digital learning resources.
Update and maintain course pages on the website.
Maintain templates for digital learning production, assisting trainers in providing content in the appropriate style, tone, and format.

General
Handle bulk bookings from organizational clients, raise related invoices, and keep appropriate records.
Book venues and coordinate logistics for face-to-face training workshops.
Produce learning materials for face-to-face courses (content provided by trainers).
Act as the key contact for administrative queries from delegates and trainers during online and face-to-face courses.
Obtain feedback from delegates and close the feedback loop.
Manage the professional development email inbox.
Work with the Content team to monitor course marketing on the website and social media channels.
Maintain concise delegate, client, and instructor records in CRM (CiviCRM).
Respond efficiently to client/delegate queries received by phone, email, or at course venues in a way that encourages future bookings.
Support the ongoing progress in digital good practice across the organization.
Perform other learning and accreditation tasks as needed in support of the team.

Qualifications
Excellent customer service skills combined with experience working in a progressive learning and development environment.
Experience creating digital learning as part of blended learning courses and development programs.
Excellent time management, organizational, planning, and administrative skills.
Proficient in Microsoft Office 365.
Experience working with CRM systems (ideally CiviCRM).
Strong experience in digital learning design and administration utilizing Articulate tools or similar.
Strong experience maintaining Moodle LMS or similar.
Ability to liaise with stakeholders at all levels, including senior executives.
Strong interpersonal skills, the ability to work independently, and engage effectively within a team.
Excellent written and spoken English with close attention to detail.
Flexible, enthusiastic, self-motivated with a willingness to learn new skills.
Experience translating technical reports and information into accessible, interactive e-learning.

Desirables
Experience working within the water or environmental industries.
Experience working with or for a membership body of a professional institution.
A good understanding of, or interest in, environmental issues.